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english:problems [d.m.Y H:i]
manfred [Installation]
english:problems [d.m.Y H:i] (current)
manfred [Installation]
Line 12: Line 12:
 The software will not start or deinstall, only the message that the software is not initialized.\\ The software will not start or deinstall, only the message that the software is not initialized.\\
 Solution: **Install the driverupdate** [[http://​www.eca.de/​download/​driver_setup.zip|download]] and read also virtual drivers. \\ Solution: **Install the driverupdate** [[http://​www.eca.de/​download/​driver_setup.zip|download]] and read also virtual drivers. \\
 +
 +**Error message during installation directory not found**
 +Please try to install into c:​\eca\vrtdvd\ directory, special in some forgein languages like arbabic, turkish, chinese the installation software has problems with special characters in the programfolder,​ so please try a simple foldername like c:\eca\
  
 **Error message wrong serial after installation of vrt-dvd on Windows 7 (beta).** ​ **Error message wrong serial after installation of vrt-dvd on Windows 7 (beta).** ​
 +this is only for old version of vrtdvd before 2010!
 The installations runs fine, but the program won't run, only a error message wrong serial appear.\\ The installations runs fine, but the program won't run, only a error message wrong serial appear.\\
 Solution: **Let run vrtwin.exe and ecacheck.exe in the windows XP compatible modus** right click on the vrtwin.exe normally located in the program folder at eca\vrtdvd2009 and click on properties, click on the Compatibility tab, click on Run this program in compatibility mode and choose the windows XP compatible modus. The same process with ecacheck.exe. Afterwards start vrtwin.exe with vrt-dvd in the dvd drive. ((we hope the description is understandable,​ we did not tried windows 7 beta, still waiting for the final version, but we got this advise from a greek customer Σας ευχαριστούμε)) Solution: **Let run vrtwin.exe and ecacheck.exe in the windows XP compatible modus** right click on the vrtwin.exe normally located in the program folder at eca\vrtdvd2009 and click on properties, click on the Compatibility tab, click on Run this program in compatibility mode and choose the windows XP compatible modus. The same process with ecacheck.exe. Afterwards start vrtwin.exe with vrt-dvd in the dvd drive. ((we hope the description is understandable,​ we did not tried windows 7 beta, still waiting for the final version, but we got this advise from a greek customer Σας ευχαριστούμε))
english/problems.txt · Last modified: d.m.Y H:i by manfred
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